Duty Manager

Qualifications: • Minimum Diploma (D3) or Bachelor Degree (S1) in Hospitality, Tourism, or related field. • Previous experience in hotel/resort operations is required; resort experience is highly preferred. • Strong understanding of front office and overall hotel operational procedures. • Independent, proactive, forward-thinking, and able to make quick decisions. • Strong leadership and problem-solving skills. • Excellent communication and interpersonal skills. • Able to handle guest complaints and operational issues professionally. • Creative mindset with the ability to improve service quality and guest experience. • Able to work under pressure in a fast-paced hospitality environment. • Willing to work in shifting schedules, including weekends and holidays. • Good command of English is an advantage.