Frontliner/Customer Service

Job Description:

- Serving customer inquiries and reservations regarding Buumi services (playground, classes, events, etc.) through the website, chat applications (WhatsApp), and walk-ins (on the spot).

- Explaining Buumi service regulations and terms to recommend services that suit the needs of customers (children and companions).

- Handling customer transactions through the use of POS machines and payments (EDC, e-wallets, etc.).

- Managing administration and reports related to reservations, customers, sales, inventory, orders, etc.

- Building positive interactions with customers and business partners. - Tidying up and cleaning the outlet.

Qualification:

- Minimum Diploma in Tourism, Business Administration or related field.

- Active in English and able to operate computers (Microsoft Office).

- Preference given to those experienced in customer service or handling customers/clients directly.

- Enjoy working with children and able to interact well with children.

- Willing to work in shifts, including Saturdays, Sundays, & National Holidays.

- Ability to manage administrative data.

- Multitasking and attractive appearance.

- Disciplined, clean, and meticulous.