Head Floor

Key Responsibilities:

1. Staff & Operations Management

   Oversee daily floor operations, coordinate a team of 40+ (servers, cashiers, housekeeping, hosts), manage hiring, scheduling, and performance reviews. Train and motivate staff to ensure excellent service, resolve conflicts, and boost productivity.

2. Customer Service Excellence

   Handle complex customer complaints professionally, ensure a welcoming atmosphere through host supervision and personal interactions, and act on guest feedback to improve service.

3. Administrative & Reporting Duties

   Manage operational data (schedules, sales, inventory) using Google Sheets/Excel, prepare regular performance reports, and handle reservations to optimize table turnover.

4. Compliance & Standards

   Ensure adherence to health, safety, and hygiene protocols. Conduct regular inspections and enforce company policies on service, appearance, and cash handling.

5. Process Improvement

   Identify and resolve operational bottlenecks, collaborate with kitchen and management for smoother service flow, and update training materials for staff development.

Qualifications:

1. Minimum 2-3 years of experience in a supervisory role within hospitality, restaurants, or retail.

2. Proven ability to lead large teams (40+ staff) in fast-paced environments.

3. Strong background in customer service, reservations, and floor supervision.

4. Excellent communication skills, with fluency in direct guest interaction (e.g., resolving complaints, VIP service).

5. Proficiency in Google Sheets/Excel for data management and reporting.

6. Ability to multitask under pressure (e.g., handling peak hours, staffing shortages, emergencies).

7. Exceptional problem-solving, conflict resolution, and time-management skills.

8. Willingness to work flexible hours, including weekends, holidays, and extended shifts as needed.

Only shortlisted candidate will be contact