Hotel Reservation Expert

Responsibilities:

• Booking space at contracted hotels & management of allotments. Finding alternative hotel options & rate negotiation at noncontracted hotels.

• Maximisation of profit both by negotiation at initial booking stage and by renegotiation to optimize profit closer to arrival.

• Coordination for hotel addon services, rooming list etc.

• Sourcing hotel space for MICE groups, meeting space and gala venue at the hotel

• Prebooking of hotel space for Series groups.

• Coordination between supplier and finance team in case of invoice disputes & prepayments.

• Regular coordination with hotel for room counts changes, deadline handling and space reconfirmation.

• Build and maintain strong relationships with key suppliers to secure sufficient capacity at competitive terms in properties that are suitable to our customers throughout different demand cycles.

• Prompt communication within team about updates like closure, renovation, or new facilities at hotels.

• Support customer service team in event of major on-road issue like book outs.

• Building rapport with hotel GSO for access to multiple hotel options.

• Build and maintain good internal relationships with a broad range of internal stakeholders including Procurement, Accounting, Sales and Operations.

Requirements:

• Strong communication (Written & Spoken) skills in English (Any European language proficiency preferred but not mandatory).

• Analytical thinking, attention to detail and accuracy.

• Good working knowledge of Microsoft Office (data analysis in Excel and reporting in PowerPoint).

• Planning and proactive work approach.

• Hardworking and reliable.

• Self-motivated and a good teamwork player.

• Good negotiation skill.