Outlet - Manager French Brasserie Lyon

Berkomunikasi dalam Bahasa InggrisKoordinasi Tim

- Provide leadership and support for all colleagues - Train, evaluate and schedule all colleagues in accordance with the standards of the company policies and guidelines - Ensure the profitability, efficiency and creativity in the restaurant - Develop and implement system for checking maintenance of tabletop supplies through staff side work duties - Create side work schedules for all positions. Ensure compliance and follow through - To supervise the maintenance and cleanliness of the restaurant at all time - Use the Colleague Handbook in understanding the consistent way of Communicating Rules & Regulation to our Team - Plan menus, prices and promotional events for restaurant in order to maximize revenue generating opportunities - Identify areas for improvement in service and food & beverage quality by reviewing various service quality audit reports, guest comment cards and guest incident reports, and formulate action plans - To encourage proactive, efficient and effective inter-departmental communication in order to promote a climate of teamwork and enthusiasm - To conduct and assist colleagues counseling and disciplinary procedures in accordance with Mandarin Oriental, Jakarta procedures - To ensure that Mandarin Oriental, Jakarta’ s grooming and appearance standards are implemented and maintained to reflect an image of professionalism and care - To carry out annual appraisals on all colleagues using the Mandarin Oriental Hotel Group Performance and Development System PROFILE - To ensure that the Fire Life Health Safety and Security company standards are maintained and carried out. They must be monitored regularly to assist in scoring 100% on the MOHG health and safety audit - To ensure customer satisfaction from arrival to departure in accordance to standards and procedures manual and the Legendary Quality Experience (LQE) - Maintain a team of well-trained and motivated colleagues in order to deliver a high level of service according to Group’s and international luxury hotel standards - Meet and greet all VIPs and influential clients and ensure there is follow-up on all discussed details - To liaise with the Training Manager on departmental learning and development needs - To schedule all colleagues to maintain the service standards of Mandarin Oriental while operating within budgeted labor cost guidelines - To ensure proper care, security and maintenance of hotel equipment through proper supervision of service personnel - To attend and participate in all required meetings on a regular basis - To conduct regularly departmental meetings and to provide a regular forum for improving departmental communication - Ensure accuracy of all menus: current, correct, spelled correctly, clean and presentable - Ensure menu descriptions are up to date and distributed appropriately - Perform any other reasonable duties as required by the Director of Food & Beverage from time to time - Bachelor’s degree holder in hospitality management. - Minimum 5-10 years' relevant experience in Restaurant Management in an international luxury hotel group of which at least 2-3 years' experience at a senior management level. - Proven experience in the luxury hospitality or service industry is required. - Sound experience in Breakfast, Lunch and Dinner Restaurant operations with in-depth knowledge of sequence of service. - Excellent leadership, strategic planning, proactive communication, interpersonal and problem-solving skills. - Possess a friendly, energized and outgoing personality. - Proactive, customer-oriented, flexible and creative. - Effectively communicate vision and purpose for the division. - Result-driven, sound business acumen. - Conversant with Microsoft Office applications and knowledge of InfoGenesis system is an advantage. - High level of fluency in professional written and spoken Indonesian and English. - Have an in-depth knowledge of international food and preparation. - Have an in-depth knowledge of wine and beverages. - Must have excellent attention to details, and extensive service knowledge.