Quality Assurance Analyst XLSmart

Detail Pekerjaan

To support day-to-day sales activities, and ensure the Quality of sales orders :

1. Call monitoring by Listening sales recording to assess sales quality based on sales scripts and company regulation.

2. Make a scorecard for every agent based on standardization quality assurance scorecard.

3. Provide clear and detail feedback for every finding case to sales leader & agent.

4. Highlight recurring issues and provide recording analysis session for sales team to minimize the issue and improve sales quality.

5. Provide QA calibration session with other QA Staff and Leaders to ensure consistency in evaluations.

6. Investigate & analyse complain based on recording verbatim.

Provide Daily/Weekly/Monthly Report Team & agent