Detail Pekerjaan
PT Multi Bangun Abadi
Jakarta Selatan, DKI Jakarta
Full-Time • Kerja dari kantor (WFO)
Terakhir diperbarui 3 hari yang lalu
Pendidikan
Minimal D3/D4
Jenis Kelamin
Semua jenis kelamin
Usia
Tidak ada ketentuan
Pengalaman
Minimal 2 Tahun
Pekerjaan ini membutuhkan
Deskripsi Pekerjaan
Detail Pekerjaan
To support day-to-day sales activities, and ensure the Quality of sales orders :
Call monitoring by Listening sales recording to assess sales quality based on sales scripts and company regulation.
Make a scorecard for every agent based on standardization quality assurance scorecard.
Provide clear and detail feedback for every finding case to sales leader & agent.
Highlight recurring issues and provide recording analysis session for sales team to minimize the issue and improve sales quality.
Provide QA calibration session with other QA Staff and Leaders to ensure consistency in evaluations.
Investigate & analyse complain based on recording verbatim.
Provide Daily/Weekly/Monthly Report Team & agent
Benefit
Hari Kerja
Senin - Jumat
Jam Kerja
08:00 - 17:00
Tentang Perusahaan
PT Multi Bangun Abadi
Outsourcing
PT Multi Bangun Abadi merupakan perusahaan yang bergerak dalam bidang usaha Jasa Konsultasi Manajemen (SDM/Bisnis),
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