Outsourcing

Perusahaan jasa alih daya, penyaluran tenaga kerja, dan manajemen fungsi sumber daya manusia, serta pengelolaan proses bisnis  

Rajawali Berdikari Indonesia

Kabupaten Sleman

Job Description







Handle customer inquiries and issues.



Help resolve problems faced by customers.



Maintain and achieve targets for CSAT (Customer Satisfaction) and AHT (Average Handling Time), meeting SLA (Service Level Agreement).



Coordinate with relevant teams to solve customer issues.



Requirements







Minimum education of D3 from any major.



Fluent in both written and verbal English communication.



Proficient in using Microsoft Office and Google Office.



Able to work under pressure and adapt to a changing environment.



Have basic computer and internet usage skills.



Willing to work on a shifting schedule.



Customer satisfaction-oriented.



Experience in the contact center industry (inbound or digital) is a plus.

Job Description<ul><li>Handle customer inquiries and issues.</li><li>Help resolve problems faced by customers.</li><li>Maintain and achieve targets for CSAT (Customer Satisfaction) and AHT (Average Handling Time), meeting SLA (Service Level Agreement).</li><li>Coordinate with relevant teams to solve customer issues.</li></ul>Requirements<ul><li>Minimum education of D3 from any major.</li><li>Fluent in both written and verbal English communication.</li><li>Proficient in using Microsoft Office and Google Office.</li><li>Able to work under pressure and adapt to a changing environment.</li><li>Have basic computer and internet usage skills.</li><li>Willing to work on a shifting schedule.</li><li>Customer satisfaction-oriented.</li><li>Experience in the contact center industry (inbound or digital) is a plus.</li></ul>

        Persyaratan:
        Pendidikan: Minimal D3/D4
        Usia: Maksimal 33 Tahun
        Jenis Kelamin: gender.
        Pengalaman: Minimal 1 Tahun
        Pekerjaan ini membutuhkan kemampuan:
        

        Deskripsi Pekerjaan:
        Job Description







Handle customer inquiries and issues.



Help resolve problems faced by customers.



Maintain and achieve targets for CSAT (Customer Satisfaction) and AHT (Average Handling Time), meeting SLA (Service Level Agreement).



Coordinate with relevant teams to solve customer issues.



Requirements







Minimum education of D3 from any major.



Fluent in both written and verbal English communication.



Proficient in using Microsoft Office and Google Office.



Able to work under pressure and adapt to a changing environment.



Have basic computer and internet usage skills.



Willing to work on a shifting schedule.



Customer satisfaction-oriented.



Experience in the contact center industry (inbound or digital) is a plus.

        Hari Kerja: Senin - Minggu
        Jam Kerja: 08:00 - 17:00

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