Contact Center Agent English - Sleman

Job Description

• Handle customer inquiries and issues.

• Help resolve problems faced by customers.

• Maintain and achieve targets for CSAT (Customer Satisfaction) and AHT (Average Handling Time), meeting SLA (Service Level Agreement).

• Coordinate with relevant teams to solve customer issues.

Requirements

• Minimum education of D3 from any major.

• Fluent in both written and verbal English communication.

• Proficient in using Microsoft Office and Google Office.

• Able to work under pressure and adapt to a changing environment.

• Have basic computer and internet usage skills.

• Willing to work on a shifting schedule.

• Customer satisfaction-oriented.

• Experience in the contact center industry (inbound or digital) is a plus.