Customer Service English Speaker

About the Assignment:

• Guide our consumer and partners in using our products

• Manage service enquiries and disputes arising from our consumer and partners

• Provide excellent customer service to our consumer and partners base

• Maintain good relationships and community building efforts with our consumer and partners

The Core Objectives:

• Monitor various company communication channels including call center, social media, web enquiries, etc. and respond appropriately in a timely manner

• Gather feedback from our consumer and partners, observe front-line issues such as booking cancellation reasons, etc. and report promptly to supervisor

• Perform ad-hoc tasks as required by the team to improve overall business such as market research, service quality audit, etc.

• Perform administrative tasks involving partner's account (credit top-up, changes in partner's information, etc.

Essential Experience / Criteria (Mandatory):

• Min S1 Psychology With GPA 2,75 (is a MUST)

• Min Fresh graduate and max 2 years in the same position (entry level)

• Willing to work in the shifting schedule

• Experience in customer service area

• Clear Articulation and good communication in Bahasa

• Sense Of Empathy

• Able to set the friendly tone (Smiling Voice)

• Good analytical skill

• Typing skill with WPM 50 & Accuracy 90%

• Fast response, effective and efficient in working

• Able to work within dynamic environment

• Vaccinated min 2 Doses

• Minimum able to speak basic English, however, MUST be able to write in English