Customer Support Coordinator

ICUBE is looking for a Customer Support (CS) Coordinator who is passionate about customer experience, enjoys coordinating across teams, and thrives in a fast-paced environment.

Responsibilities:

• Coordinate, mentor, and manage the Customer Support team to deliver high-quality customer service and technical product support

• Act as the main escalation point for complex customer issues, requests, and complaints

• Collaborate with cross-functional teams (Technical Lead, Developers, Product, and Business) to plan, execute, and improve projects

• Oversee project progress, timelines, deliverables, and onboarding processes to ensure smooth project implementation

• Define, monitor, and analyze KPIs, dashboards, customer data, trends, and feedback to improve customer experience, operational best practices, and overall project health

• Proactively identify risks, provide strategic solutions, and prepare reports and insights for management decision-making

Requirements:

• Bachelor’s Degree in IT, Computer Science, or equivalent

• 3–5 years of experience in Customer Support, Customer Success, or Project Management, including proven experience managing a team

• Strong understanding of customer success frameworks and support processes

• Experience handling enterprise or high-impact customers is a plus

• Excellent leadership, communication, and stakeholder management skills

• Strong analytical, problem-solving, and decision-making abilities

• Highly organized, able to manage multiple projects and priorities simultaneously

• Self-driven, proactive, and results-oriented mindset

• Technical background with strong adaptability to new technologies; experience with e-commerce platforms (Magento, Shopify, etc.) is a strong plus

Interested or know someone who might be a great fit? Send your CV to [email protected] with the subject: CS Coordinator - Name