Customer Support

Responsibilities:

• Provide technical assistance and product support to customers -

• Monitoring all projects progress according to the timeline

• Collaborate with team members such as technical lead and developers to establish the project and create a future plan

• Handle and resolve customer requests and complaints.

• Analyze customer data to improve best practices

• Improve onboarding processes to make sure project is running well

• Provide a dashboard to monitor project health status

• Manage e-commerce customer use Magento platform

Requirements:

• Fresh graduates are welcome

• Vocational High School (SMK) graduate majoring in Information Technology or equivalent.

• Strong knowledge of customer success processes

• Good organized and able to do multi-task

• Self-driven and proactive manner

• Excellent communication skills

• Great team player

• Technical skills required & able to learn new technology

• Good analytical & Problem-solving skills

• Willing to work in shifts

You can also send your CV to: [email protected] with the subject Customer Support - Your Name