E-Commerce Live Ops

Job Summary:

We are looking for an experienced and motivated E-commerce Livestream Operator to manage and support our live selling sessions across platforms such as TikTok, Shopee, or other social commerce channels. The ideal candidate should have prior experience operating livestreams, be proficient in English, and be comfortable working on a shift-based schedule, including evenings, weekends, and public holidays.

Key Responsibilities:

• Set up and operate livestream sessions, including camera, lighting, audio, and broadcasting software.

• Work closely with hosts/talents to ensure smooth execution of livestreams.

• Monitor stream performance and troubleshoot technical issues in real-time.

• Coordinate product displays, pricing overlays, and on-screen visuals during sessions.

• Track viewer engagement, comments, and questions, and assist with on-stream moderation or reply.

• Support post-livestream reporting and performance summaries.

• Collaborate with marketing, inventory, and fulfillment teams to prepare livestream line-ups and ensure product availability.

Requirements:

• Bachelor's degree (S1) or higher with up to 1 year of experience in operating e-commerce livestreams (TikTok Live, Shopee Live, LazLive, etc.).

• Proficient in spoken and written English.

• Strong understanding of livestream tools and equipment (e.g., OBS, mobile platforms, lighting, mic setup).

• Able to multitask, troubleshoot under pressure, and ensure smooth streaming.

• Willingness to work on rotating shifts, including evenings, weekends, and public holidays.

• Detail-oriented, punctual, and a team player.

• Basic editing or graphic overlay skills (e.g., Canva, Photoshop) is a bonus.