Front Desk Receptionist

PLEASE DO NOTE!!!
HAVE A GOOD COMMUNICATION SKILL IN ENGLISH

Daily Task :

1. Guest Check-In

• Welcome guests warmly. • Verify ID/passport. • Confirm reservation details. • Assign beds/rooms • Provide hostel rules and local information. • Collect payments

2. Guest Check-Out

• Verify check-out time. • Settle any remaining payments. • Request guest feedback. • Update occupancy in the system.

3. Reservation Management
• Handle bookings (via phone, email, OTAs). • Update availability across platforms. • Process cancellations/modifications. • Respond to reservation inquiries.

4. Customer Service
• Answer questions about the hostel and local area. • Assist with tour bookings or transportation. • Handle complaints or issues politely and promptly.

5. Administrative Duties
• Update guest records and daily reports. • Maintain logs (lost & found, incident reports, etc.). • Communicate with housekeeping and maintenance.