Spesialis Technical Support

Key Responsibilities:

1. Systems Integration & Software

● Oversee proprietary software integrations with client-facing platforms and enterprise ecosystems. software to client platforms (EHR, fitness management, corporate systems).

● Execute legacy data migrations from local workstations and InBody hardware to enterprise cloud ecosystems.

2. Technical Sales Support & Client POCs

● Lead connectivity protocols.

● Build and present Proof of Concept (POC) setups and live integration demos for prospective clients.

● Deliver technical onboarding, API guides, and integration specs to client developers.

3. Advanced InBody Hardware & Software Diagnostics

● Resolve Tier-2/3 technical issues involving LookinBody software, USB/Bluetooth dongles, license keys, and network connectivity.

● Troubleshoot hardware-to-software communication (Wi-Fi, LAN, Bluetooth, Serial) on InBody body composition analysers.

4. Internal IT & Asset Management

● Manage internal IT infrastructure, including office networks (Wi-Fi, routers, firewalls) and company hardware assets.

● Administer domain hosting, DNS records, SSL certificates, and employee email accounts.

Requirements:

• Good command of English (spoken and written).

• Bachelor’s Degree (S1) in Information Technology, Computer Science, Information Systems, or related fields.

• Minimum 2–3 years of experience in Systems Integration, Technical Support, or IT Administration background.

• Technical Skills: MS-SQL, REST WebAPIs, JSON, FTP/SFTP, Postman, DNS/Hosting, Windows OS Admin.

• Hardware/Network: TCP/IP, device ports, Bluetooth/USB interfaces, network diagnostics.

• Experience supporting users in a corporate environment is preferred.

• Experience with business applications or cloud-based applications is an advantage.

• Good understanding of IT security principles and data protection.

Benefits

• Tunjangan Hari Raya (THR)

• BPJS Kesehatan

• BPJS Ketenagakerjaan